Managing client expectations is an important, if not critical, part of the building and remodeling process. Most clients haven’t a clue about the process upon which they are embarking. Unfortunately, this clueless condition often, all too often, leads to misunderstandings that get in the middle of the client – contractor relationship. It’s the contractor’s responsibility to manage the client’s expectations, not the other way around.
One of the issues that clients don’t consider before work begins is where they will store their precious belongings during the process. Nothing is quite as frustrating as arriving on the appointed morning to begin a remodeling demo only to find the area to be demo’d full of furniture! Though the most obvious, but last place to store the pieces is in the garage. This space is going to be needed to store and assemble deliveries such as new cabinets, vanities, mirrors, and item that can’t (shouldn’t) be stored in the weather. Sometimes it can be as simple as spreading the pieces throughout the house, but sometimes that’s not an option. What to do . . .
It’s easy . . . first cover the issue early in the discussions with the client. Then suggest they rent a commercially available storage space. Commercial storage units often offer both heated and air conditioned units which are just the ticket for storing precious antiques and collectables.
It’s not an expense the client will have considered when planning their initial budget, but, if you address the issue early and well, then suggest the client allow you to put the cost of the storage unit in your estimate, that cost can be absorbed and easily financed with the materials and your labor.
Remember, managing a client’s expectations is YOUR responsibility. What other ways can a contractor better manage a client’s expectations?